Frequently Asked Questions

We service all types of commercial vehicles including box trucks, flatbeds, dump trucks, utility trucks, refrigerated vehicles, and specialty commercial vehicles. Our facility is equipped to handle vehicles up to Class 8 trucks with appropriate clearance and equipment for large commercial vehicles.

Yes, we handle everything from small dent repairs and paint touch-ups to major collision reconstruction and complete truck body fabrication. Our team has experience with minor cosmetic work, structural repairs, frame straightening, and custom fabrication projects of all sizes.

Absolutely. We specialize in custom fabrication including truck beds, toolboxes, cargo compartments, specialized equipment mounting, and unique modifications for specific business needs. Our team works with you to design solutions that meet your operational requirements and budget.

Yes, we provide detailed written estimates at no charge. Our estimates include complete breakdowns of materials, labor, and expected completion time. For complex custom work, we may require a design consultation fee that is applied to the final project cost if you proceed.

Repair costs depend on damage extent, parts availability, materials required, labor complexity, and timeline requirements. Emergency repairs may include additional charges for after-hours service. We always discuss cost factors during the estimate process to ensure transparency.

We accept cash, checks, major credit cards (Visa, MasterCard, American Express), and can establish fleet accounts for regular customers. For large projects, we offer payment plans and can work with your financing needs. Payment terms are discussed during the estimate process.

Minor repairs typically take 1-2 business days, standard collision repairs take 2-5 days, and major reconstruction or custom fabrication can take 1-3 weeks. Emergency repairs are prioritized and often completed the same day. We provide realistic timelines with every estimate and keep you updated on progress.

Yes, we provide 24/7 emergency service for urgent situations. Our mobile repair team can respond to breakdowns, accidents, or critical repairs that affect business operations. Emergency service includes additional charges but we understand that downtime costs money and prioritize getting you back in operation.

Absolutely. We encourage advance scheduling for non-emergency repairs to ensure optimal timing for your business needs. We can coordinate with your operating schedule, seasonal demands, or fleet maintenance windows to minimize operational impact.

We follow industry best practices and maintain ASE certifications for our technicians. All work is performed using quality materials from trusted suppliers. We use certified welding procedures, proper paint booth techniques, and conduct thorough quality inspections before completion.

Yes, all our work comes with warranties that vary based on the type of service performed. Body repairs typically include 12-month warranties on workmanship, paint work includes 6-month warranties, and custom fabrication includes warranties appropriate to the project scope. Warranty terms are clearly outlined in your service agreement.

Yes, we provide regular progress updates throughout the repair process. For multi-day projects, we contact you with status updates and immediately notify you if we discover additional issues or if timelines change. Our goal is to keep you informed and avoid surprises.

Yes, we work with all major commercial insurance carriers and can assist with claim documentation and processing. We provide detailed damage assessments, photos, and repair estimates that meet insurance requirements. Our team is experienced in working with adjusters and can help expedite the claims process.

We provide comprehensive documentation including detailed estimates, progress photos, materials receipts, labor records, and completion certificates. For insurance claims, we provide before and after photos, damage assessments, and detailed repair procedures. All documentation is available digitally or in print format.