Refund Policy

This Refund Policy outlines the terms and conditions for refunds related to services provided by Mlm Auto & Truck. We are committed to customer satisfaction and will work to resolve any issues with our services.

General Refund Policy

Due to the nature of truck body repair and fabrication services, refunds are handled on a case-by-case basis. Our primary goal is to ensure customer satisfaction through quality workmanship and professional service rather than monetary refunds.

Service-Based Business

As a service-based business, our work involves:

• Labor and expertise that cannot be "returned"
• Materials that are custom-fitted or modified for specific vehicles
• Time and resources invested in each project
• Permanent improvements to customer vehicles

Circumstances for Refunds

Eligible Refund Situations

Refunds may be considered in the following circumstances:

• Work was not performed as agreed in the written estimate
• Significant defects in workmanship that cannot be corrected
• Services were cancelled before work began (subject to cancellation terms)
• Duplicate payments or billing errors
• Services were not authorized by the customer

Non-Refundable Situations

Refunds will not be provided in the following situations:

• Customer dissatisfaction with completed work that meets industry standards
• Changes in customer preferences after work is completed
• Normal wear and tear after service completion
• Damage caused by customer misuse or neglect
• Work performed under emergency conditions
• Custom fabrication work that has been completed to specifications

Cancellation Policy

Before Work Begins

• Services may be cancelled without penalty before work begins
• Any deposits paid will be refunded in full
• Cancellation must be made in writing or by phone
• Special orders or custom parts may be subject to restocking fees

After Work Has Started

• Customer is responsible for work completed up to cancellation point
• Materials used or specially ordered are non-refundable
• Labor charges apply for time invested in the project
• Vehicle must be returned to safe, driveable condition

Warranty vs. Refund

We prefer to address issues through our warranty program rather than refunds:

Warranty Coverage

• 12-month warranty on workmanship for most services
• 6-month warranty on paint and refinishing work
• Manufacturer warranty on parts and materials
• Free correction of defects covered under warranty

Warranty Process

• Report warranty issues promptly
• Allow reasonable opportunity to inspect and correct issues
• Warranty work performed at no charge to customer
• Warranty repairs extend coverage for corrected work

Refund Process

How to Request a Refund

1. Contact us in writing within 30 days of service completion
2. Provide detailed explanation of the issue and reason for refund request
3. Include copies of relevant documentation (invoices, estimates, etc.)
4. Allow us reasonable opportunity to inspect the work and attempt resolution
5. Participate in good faith discussions to resolve the matter

Refund Processing

• Refund requests will be reviewed within 10 business days
• Approved refunds will be processed within 15 business days
• Refunds will be issued to the original payment method when possible
• Partial refunds may be offered based on circumstances

Emergency Services

Special considerations apply to emergency services:

• Emergency services are generally non-refundable due to their urgent nature
• Premium rates apply to after-hours and emergency calls
• Minimum charges may apply regardless of work performed
• Customer authorization is typically obtained verbally in emergency situations
• Emergency work is subject to standard warranty terms

Parts and Materials

Parts Refund Policy

• Unused parts in original packaging may be returnable
• Custom-ordered parts are generally non-refundable
• Installed parts are not eligible for refund
• Defective parts are covered under manufacturer warranty
• Restocking fees may apply to returned parts

Material Costs

• Materials used in completed work are non-refundable
• Unused materials may be credited at our discretion
• Custom fabrication materials are non-refundable
• Paint and consumable materials are non-refundable once used

Dispute Resolution

We are committed to resolving disputes fairly and efficiently:

Resolution Steps

1. Direct discussion with service manager or owner
2. Written complaint and response process
3. Independent inspection if necessary
4. Mediation through industry organizations
5. Legal resolution as a last resort

Good Faith Efforts

• We will make reasonable efforts to resolve disputes
• Customer cooperation is expected in resolution process
• Alternative solutions may be offered instead of refunds
• Documentation of all resolution attempts will be maintained

Contact Information

For refund requests or questions about this policy, please contact us:

Important Note: This refund policy is subject to applicable state and federal laws. Nothing in this policy limits your rights under applicable consumer protection laws.